Refund Policy
Welcome to The Vintage Courier, a service committed to delivering quality content right to your doorstep. We understand that sometimes things don't go as planned, and you may need to request a refund. Please read our refund policy carefully to understand how we handle these situations.
1. Eligibility for Refund:
Trial Period: If your subscription includes a trial period, you can cancel anytime during this period and receive a full refund.
Error in Billing: If you've been incorrectly billed, please contact us within 30 days for a full refund.
Non-Delivery: If you don't receive your letter due to our error, you are entitled to a refund for the non-delivered issue.
Cancellation: You may cancel your subscription at any time; however, refunds are typically not provided for any remaining period of the subscription.
2. Refund Request Process:
To request a refund, please contact our customer service team at letters@thevintagecourier.com
Provide the reason for the refund request.
Our team will review your request and respond within 5 business days.
3. Processing Refunds:
Approved refunds will be processed within 10 business days.
Refunds will be issued to the original payment method used for the subscription.
4. Legal Compliance:
This refund policy is in compliance with Australian Consumer Law.
You are always entitled to a refund if the service is not provided as described or doesn't meet the consumer guarantees under the Australian Consumer Law.
5. Contact Information:
For any questions or concerns regarding this policy, please contact us at letters@thevintagecourier.com
6. Policy Amendments:
We reserve the right to modify this policy. Any changes will be posted on our website and effective immediately.
We value your satisfaction and will do our best to resolve any issues that lead to a refund request. Thank you for choosing The Vintage Courier!